Urgent appointments
To request an urgent appointment for today (Monday to Friday)
- phone us on 01245 221777, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 7 days
- use our appointment request form, available Monday to Friday between 7.45am and 6.30pm. We will respond within our opening times.
- you are able to phone us for an appointment on 01245 221777, Monday to Friday, when we are open. However we ask that you use the online form if you are able to do so as this is the fastest way for the doctor to review your case.
- book an appointment online (using your Systmonline account)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- phone us on 01245 221777, Monday to Friday, when we are open
- reply CANCEL to your appointment reminder text message
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email us: reception.f81100@nhs.net
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 01245 221777. Please could all home visit requests be made by midday.