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Appointments - Mountbatten House
You can make an appointment to see the doctor, nurse practitioner, nurse or healthcare assistant by telephoning the surgery between 8.00am and 6.30pm Monday to Friday.
At peak times the line is very busy and you may have to try again. We do aim to give you an appointment within 24 hours but this may not always be possible with the doctor of your choice or if we are already over booked.
Appointments for the doctors can be booked up to two weeks in advance or on the day. Appointments with the nurses or the healthcare assistant can be booked up to eight weeks in advance.
Routine appointments are for 10 minutes and are for one person only. It is not possible to cover more than one items per appointment
If you are unable to keep your appointment, please cancel as this can be offered to another patient.
Please be aware that should you persistently fail to attend booked appointments without a valid reason, you may be asked to register elsewhere. Similarly, patients who are violent or abusive to any other person (patient or staff) will be asked to leave immediately.
The doctors and nurses will do their best to keep to time but illness is not always predictable and unforeseen events may cause us to run late, in which case we apologise. Our receptionists will keep you informed of any delays.
The surgery offers a chaperoning service. Please make the GP, nurse or receptionist aware if you would like a chaperone present at your consultation.
If an appointment is required urgently, we will aim to fit you in as soon as possible on the same day. The receptionist may need to ask you for a few details, so that your condition can be dealt with appropriately.
If you believe that your condition is life threatening, it is better to phone 999 for an ambulance before calling a doctor.
Paramedics are especially equipped to deal with these emergencies, and for some conditions such as heart attacks, their immediate attention can be life saving.
If your doctor thinks it is necessary you will be referred to the hospital to see a consultant or specialist. This will usually involve one of the local hospitals or community trusts. Please ensure that all discharge letters from the hospital are brought to the surgery as soon as possible after leaving hospital.