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Patient Notice

Change to our GP appointment system

ON THE DAY EMERGENCY

From Monday 9th April, Patients requiring an EMERGENCY appointment for the same day will be booked into our Telephone Triage list. This list will be overseen by three clinicians 2 GPs and 1 Emergency Care Practitioner.

After receiving a call back to assess your EMERGENCY from one of our highly trained clinicians you will be booked in to the next appropriate available appointment. This may well be on the same day should your condition be deemed an emergency by our clinical team, alternatively it will be booked for later that week.

PRE BOOKABLE APPOINTMENTS

Pre bookable ROUTINE appointments will now be released no more than TWO weeks ahead. This decision has arisen from patient feedback and also our alarming rate of Did Not Attend (DNA) appointments booked further than two weeks ahead. Each day a number of appointments will be released to be booked on the day for routine matters and also appointments to be pre booked two weeks ahead. You can also pre book appointments online up to two weeks ahead.


BOOKING AN APPOINTMENT

By far the most successful way to book an appointment is for patients to register for online booking, as outlined below.

If you require a routine GP or Nurse appointment, please telephone the practice after 08:00 am daily.

If your call is urgent and you need to see a GP on the day, the receptionist will leave your details with the Duty Doctor who will assess and contact you so please ensure telephone availability. 


THE BEACON HEALTH GROUP - ONLINE APPOINTMENT BOOKING

To use this facility the patient must first obtain a user name and password from the surgery in order to log in.  This must be done in person at the surgery and will only be provided by the receptionist upon production of photo ID by the patient - such as passport, photo driving licence or student card. 

(Once you have received your password please allow 24 hours before you can access the system)

A significant amount of appointments are now available to book via this system which are not able to be booked by a receptionist, some of these appointments are for the next day or the within the week, with a choice of GP, and can only be accessed online.  We are developing this online booking system further and are constantly monitoring the online appointments to ensure that they meet patient demand.  

Please ensure that you select an appointment at your preferred site before booking. 

Access the online appointment system

ON LINE ACCESS AND SMS MESSAGING FOR 11-15 YEAR OLDS

The practice has made the decision not to allow any online access for patients aged 11-15 due to data protection and confidentiality issues.  For more information please see the following link:-

Information Letter re consent for 11-15 years olds

Consent for parental access to child's medical information aged 11-15

Consent Form 11-15 year olds

TEST RESULTS ONLINE

You are now able to access test results and your detailed coded record through your online user account.  Please see 'online services' for more information

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